Attendance & Cancellation Policy and Refund

Thank you for visiting Karine Bertram Psychotherapy website. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines our practices regarding, cancellation and refund policy and disclosure of your information.

By accessing this website and using my services, you consent to the terms of t privacy, refund, and cancellation policy:

Notice times for scheduling changes impact the behind-the-scenes work of your therapy. Please be mindful of the following:

  • Sessions will be billed to you in full if notice of absence is not provided within at least 48 hours before the scheduled session.
  • Each sessions have 45 minutes length, if client needs or want to extend and I happen to have that availability, will be charged by the minute based on the 45 minutes equivalent fee.
  • For every client per year, I will allow one sick day cancellation a year as long as it is informed by the day or night before the day of the session.
  • To cancel or reschedule a session, please notify us at least 48 hours in advance to avoid being charged for the session.
  • Late cancellations or missed appointments without prior notice may be subject to a cancellation fee equivalent to the full session cost.
  • In case of emergencies or unforeseen circumstances, please contact us as soon as possible to discuss alternative arrangements.
  • I do not refund sessions already attended or cancelled last minute.
  • The only situation I refund clients for session is when by any reason, the client was charged incorrectly by myself or due to a technological error.
  • You will be charged for the session in the day of the session, sometimes just before or after the session.


  • All charges and Super Bills, session reminders and intake documentation will be done through my practice management software systems. You will receive a separate welcome email that will allow you to login to a client portal to read and sign the consent documents prior to our meeting. Details regarding billing, policies, and cancellation policies will be found in the consent forms and /or informed in our first session. Question regarding insurance reimbursement from out of network provider should be addressed directly with the insurance. I will provide a super bill to clients to submit to their insurance upon request. If you have any questions, please feel free to ask me any questions you have during our first session or before the session.

Private Policy

  • We reserve the right to update or modify our refund and cancellation policy at any time without prior notice.
  • Any changes to the policy, consent forms will be informed or posted in this website.

By scheduling an appointment with us, you acknowledge that you have read, understood, and agree to abide by our refund and cancellation policy.

Please feel free to contact us if you have any questions or require further clarification.

How We Use Your Information

1. Providing Services: I only use your personal information to communicate about psychotherapy services and your appointments.

2. Legal Compliance: We may process your information to comply with legal obligations or protect our rights.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties. All  terms of confidentiality are written in the consent forms provided before our session.


We implement reasonable security measures to protect the confidentiality and integrity of your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, Charges and Refund Policy, please contact us at

Thank you for entrusting us with your personal information. We are dedicated to maintaining your privacy and providing a secure online experience.